Help & support

Use the same username and password as the student web portal (lms.khurasan.info). After the first sign-in the app keeps you signed in.

On the login screen tap Forgot password and enter your registration number.

• If an email address is saved on your student record, we send a 6-digit code to that email. Enter the code in the app and choose a new password. The code is valid for 10 minutes.
• If no email address is saved on your record, the app shows this message:

No email address on your record We could not find an email address in your student record, so we cannot send you a password reset code. Please contact the University Admin Office and ask them to add your email address to your record. Once it has been added, you can reset your password here in the app. Until then, the Admin Office can help you with your password and login details.

Visit or call the Admin Office (Registrar), Khurasan University on +93 77 252 9525. Please bring your student card or Tazkira so we can confirm your identity.

When fees are outstanding, academic sections are locked in both the app and the web portal. Your profile, fee information, student services and University announcements remain available. Please contact the Finance department; the sections unlock automatically once the account is cleared.

The app shows your official University record. Please ask the Admin Office (Registrar), Khurasan University to correct it. The change appears in the app automatically.

• Open Android Settings → Apps → Khurasan University → Notifications and make sure they are allowed.
• Turn off battery optimisation for the app (some phones stop notifications to save battery). The app shows a guide in Settings → Notifications.
• Open the app once — the notifications list always refreshes when you open it, so you never miss a message.

Without internet, the app shows the last saved data with an "offline" note. Connect to the internet and pull down on the screen to refresh.

Install the app on the new phone and sign in. To remove the old or lost phone, go to Settings → My devices and tap Sign out next to it, or change your password — this signs out all other devices.

See the account & data deletion page.